Refund policy

30-day returns

You have 30 days from the date you receive your order to return it to us. This goes beyond the 14-day cancellation period provided by the Consumer Contracts Regulations 2013.

• Free returns: a prepaid return label is included in every parcel. Returns cost you nothing.
• Condition: items must be returned unused, in their original condition and packaging, with all accessories.
• Exception: engraved or personalised knives are made to your specification and cannot be returned, unless they are faulty.

How to return an item

1. Email us at contact@yori-kai.com with your order number and the item(s) you wish to return.
2. Pack the item securely in its original packaging and attach the prepaid return label included in your parcel.
3. Drop the parcel off with the carrier shown on the label and keep your proof of postage.

Refunds

Once we have received and checked your return, we refund you within 14 days to your original payment method. We will confirm by email when your refund has been issued.

Faulty or damaged items

If your item arrives damaged or develops a fault, contact us with photos at contact@yori-kai.com. We will replace or refund it free of charge. This does not affect your statutory rights under the Consumer Rights Act 2015.

Lifetime warranty

Our knives are guaranteed for life against manufacturing defects. The warranty does not cover damage caused by misuse (cutting bones or frozen food, dropping the knife, using a dishwasher, glass or stone boards) or normal wear of the edge.

Contact

YORIKAI is operated by HSBE Corp OÜ. Questions about a return? Chloé and the team answer 7 days a week, 9am to 6pm (UK time), at contact@yori-kai.com or by live chat.